What do we need to do to become JetcomsNET subscriber ?
You need to contact Jetcoms marketing, fill the application form and pay the registration fee.

What equipment do we need to get connected in JetcomsNET Broadband Ready Buildings ?
You need and Ethernet card, hub, switch or router to connect your computer to our network

What is the difference between cable modem network and JetcomsNET high speed broadband network ?
Our network based on point to point dedicated type connection technology. Cable modem network based on shared type connection with broadcast technology that has a topology called tree branch. As a result, as the cable modem`s subscriber increase in a ring, the speed decreases substantially.

What is the speed difference between cable modem shared broadcast network and JetcomsNET point to point dedicated network ?
The shared broadcast network cannot sustain the connection speed since it depends on the availability of the bandwidth. The return channel also substantially very limited since the broadcast technology uses much of the bandwidth available for broadcasting.

What are the typical users for the cable modem network and JetcomsNET network ?
Typical users for cable modem network are individual that are browsing and downloading. The typical users for point to point dedicated network are corporation that are downloading and uploading data, video conferencing etc.

Is JetcomsNET connected to the Indonesian Internet Exchange ?
Yes, we are directly connected to the IIX.

NET Internet access to all the PC ?
For the best service you should get Jetcoms Linux Gateway Server as the proxy server to be able to share the Internet access to all the PC.

How come the dial up access speed and JetcomsNET access speed is not much different ?
Based on our experience there are many possibilities:

1. Network problem: based on our experience many client?s network was not designed properly. Many uses hubs instead of switches. There are usually bottle neck in the network.
2. Gateway server problem: based on our experience our Jetcoms Linux Gateway Server?s speed outperform any other gateway server such as: Winroute, Winproxy etc. Also gateway server should not be used for other means.
3. Testing problem: many test are conducted by using a direct dial up connection against JetcomsNET connection behind gateway server that is not Jetcoms Linux Gateway Server.
4. Testing time problem: many test are conducted in different time. Time difference will have test server?s load differences and Internet link quality differences.
5. Test load problem: test should be conducted to download a file with relative size, not just a page.
6. Windows default setting problem: Windows operating system has default setting in its system set up for dial up users. To get the benefit of broadband connection user should tweak the TCP/IP.

What is the difference between hub and switch ?
Hub shares the internal path for all the ports while switch has a dedicated internal path for every ports. This way switch does not have queuing problem as in hub.

If we want to connect using wireless what is the procedures ?
You need to contact our marketing and pay for survey fee to get your place surveyed for line of sight and live test. If the test is ok then you have to buy the Customer Premise Equipment and pay the registration fee.

What is the technology for wireless Internet access ?
We use the latest state of the art wireless broadband technology.

Why there are speed discrepancy from the product subscribe ant the speed testing software ?
The speed testing softwares are made for indicative purposes only. And the speed of the connection is depends on the service subscribe, i.e. sharing or dedicated.

What is the difference between sharing and dedicated service ?
In sharing your share your Internet connection with others. Typically there are 5 to 8 other users in the group that share your connection. In dedicated service you have a dedicated ratio Internet connection to the Internet backbone.

Why our Internet connection sometime slow, other times fast ?
Internet is a global network connectivity. Connection between servers and users can be fast or slow depending on the global network status and servers load.

Why our connection sometime timed out ?
Based on our experience there is a problem in your internal network. Mostly the culprit is the usage of hub instead of switch.

What is the indicative maximum PC for every type of service ?

Speed      Sharing Type PC    Dedicated PC
128 Kbps   10                 100     
256 Kbps   20                 200